THESE ARE THE VINCENT MUSIC TERMS AND CONDITIONS

1. Terms are booked in 10 weekly lesson blocks. See our Term Dates.

2. Fees are debited in advance on the last Thursday of term in week 10 if paying by the term.

3. Fees are debited in advance the 1st of each month if paying by monthly subscription.

4. Payment is made in full for each Term or Month(for subscription payments) and cannot be made in part payments except for the 1st prorated amount if applicable.

5. Enrolments are automatically rolled over to the next term unless a cancellation is received in writing 2 weeks before. Please ensure there are enough funds in your account on debit day.

Missed Lessons

6. There are no refunds for missed lessons.

7. Private Lesson Absence - if you know in advance you will be absent you can book a moved lesson if it’s at least 5 hours before your usual lesson time which attracts a $19 admin surcharge you can book via this link. If you don’t book a moved lesson you will receive a makeup credit to be used only with any group lesson during the term or a holiday program of your choice. This makeup credit cannot be used for booking private lessons.

8. Group Lesson Absence - You will receive a makeup credit to be used with any group lesson during the term or a holiday program of your choice.

9. A Makeup Credit must be used before the next term otherwise it’s forfeited. To use, please go to our “Group Classes” or “Workshops” part of our website to choose any class of your choice within the correct age range and enter your code instead of payment.

10. If your teacher is away a substitute teacher will take the lesson. They will have all the current information from your usual teacher. If you decline the substitute teacher the lesson is considered forfeited by you.

11. There are no lessons offered on Public Holidays. Lessons that fall on public holidays are not charged in the Term Fee.

12. When you book one of our teachers you are booking a fixed weekly time reservation exclusively for you for the duration of the term. Casual lessons may be available with an additional $19 surcharge. Not available with Intern Teachers.

13. You are debited from your card for the remainder of term after the initial lesson only after agreement from you. Thereafter you are debited each term in advance for single term payments or 1st of the month for subscriptions unless you inform us otherwise.

14. Insufficient funds in your account incurs a dishonour fee to the merchant provider each attempt and your allocated time may be given to another student if the transaction isn’t resolved.

15. We need confirmation from you to begin after the trial 4 days before the lessons begin. You will be debited for the remainder of the term only, not for the whole 10 weeks if starting from week 2 onwards.

16. Lessons are suspended if your account falls into arrears, and you will lose your reserved lesson time.

17. For Group Classes the lesson length for ages 4 - 5 are 30 minutes, ages 6 - 17 are 45 minutes and adults are 60 minutes.

18. For Private classes we recommend 60 mins for adults, 45 mins for high school students and 30 mins for ages 5 - 11. Longer lessons are recommended for students who’ve been playing for more than 4 years, doing exams or need additional theory/aural training.

19. We offer discounts for off peak hours before 3pm and also our 2 x weekly “Intensive Packages” 

20. Group lessons in theory and songwriting are recommended in conjunction with private lessons to supplement and enrich the scope of musical knowledge.

21. Discounted lessons on school holidays are offered separately depending on the availability of your teacher.

22. Music books are bought and paid for by the student or student’s parents/guardians for Private Lessons. Your teacher will direct you to what you will need for this. For Group Lessons, books are provided free of charge.

23. For the purpose of quality teacher training occasionally the class may be observed and include two follow up supervised teaching sessions with another teacher trainee with your usual teacher supervising. 

ATTENDANCE POLICY

24. The lesson time you book cannot be changed for the duration of the term except for exceptional circumstances which will attract an administration charge of $19 per change.

CANCELLATION POLICY

25. Once the term has commenced a student is required to attend until the end of the term. We need 14 days notice in advance for cancellation of remaining lessons booked for the current term. You will be refunded the amount of the remainder of the term on the last official lesson day which you have a booked lesson.

PHOTOGRAPHS

26. Photographs and videos of students may be taken during lessons and recitals for marketing and training purposes. If you do not want these photographs or videos to be used please contact administration.

WHILST ON THE PREMISES

27. Whilst on premises parents/guardians are responsible for the supervision and of children when not in lessons not Vincent Music.

28. Please wash your hands in the staff room sink before attending your lesson.

29. Please respect the premises leaving the place tidy as you found it. Noise is to be kept at a minimum while other students and teachers are having lessons. No food to be consumed in the teaching rooms.

CHANGES TO TERMS AND CONDITIONS

30. Vincent Music reserves the right to change any/all of these terms and conditions as necessary.

31. All prices are subject to change.

32. If you are booked for lessons with an Intern Teacher and they complete their training/qualification there will be a change in price to the standard teaching rate.

EXPECTATIONS OF THE STUDENT - INSTRUMENTS AND PRACTICE SCHEDULES

33. The student must have an instrument to practise on. We request you get an instrument before commencing the lesson. If you need help organizing this ask your teacher or our office for information on instrument hire/purchase from various businesses around Brisbane.

34. It is vital to have an instrument to practise on in the house. Ideally, it would be in a part of the house that's not too secluded but not too near other distractions and external noise. This also helps create the idea of playing an instrument being a "normal" part of everyday life.

35. Whilst taking lessons it is expected that there is a commitment from the student of daily practise of at least 20 mins. This will increase depending on the number of years the student has been playing. For younger preschool and beginner primary school learners, 10 mins a day can be enough during the first year. Consistent daily practice is the key here.

36. Concert participation held each term is expected although not compulsory. Please work with your teacher to ensure you know what you are performing around week 9 of each Term.

37. For account enquiries please email admin@vincentmusic.com.au For all other enquiries please contact your teacher.